We want you to absolutely love your AQA purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. While we do not issue refunds, we are happy accept your return for store credit (does not expire) or help you process an exchange. We cannot guarantee availability on items. Final sale items (not regular priced items, sale, discount codes, flash sales) cannot be returned for exchanges or store credit.
Merchandise must be new, unworn and unaltered with tags attached. We are not responsible for washed items even if following wash instructions. You can always contact us with any questions, and we will do our best to assist you.
*Please keep a copy of your receipt with your tracking number once you ship back your returns to us. We are not responsible for lost packages. That receipt will help you and us keep track of your return shipment. You can ship back your return via USPS or UPS.*
Customer is responsible for return/exchanges shipping cost. All returns must be postmarked within 14 days of having received your order (as per tracking info). We reserve the right to deny a return based on item condition or if customer has returned over 20 times total. Original shipping costs are not refundable nor added to store credit totals.
If the customer receives damaged goods they must send us a pictures and email within 24hrs of recivivng the items, AQA BOUTIQUE, INC. will cover the return cost of the damage item and send out a new item, if you no longer want the item you will be issued a store credit for the amount paid.
Please fill out Returns Form on our website:
Final Sale Items
All items purchased on sale, with a discount code, flash sale or during site wide sale are final sale. No returns, exchanges or store credit. No exceptions.
The following items are also final sale for hygienic reasons: bodysuits, bralettes, swimwear & jewelry.
Exchanges
If you are looking to exchange a size or color of an item, please email us as soon as possible to sales@aqaboutique.com. We will do our best to put the item on hold for you until we receive your return. Exchanges all depend on availability item/size/color availability. Item is not guaranteed until we email you a confirmation.
Store Credits
Once we receive your return, please allow 5 to 7 business days to process your return/exchange. We will inspect the items, process the return in our system and send you an email with your online store credit code and instructions on how to use it. Once you receive your store credit, you will be able to use it towards any future online purchase at www.aqaboutique.com. Online store credits are not transferrable to in-store store credits. Store credit value cannot be used towards shipping costs; only applicable on merchandise.
Last updated August 15, 2021.